Returns & Exchanges

At Cloud Nine, we want you to feel as light as air in your new wardrobe. If your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unwashed and unworn items with original tags still attached into their original packaging to ensure a safe journey back to us.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; you will receive a confirmation email with tracking details and a refund notification once processed.